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Real-Time Call Intelligence

What to Say.
When to Say It.

Real-time AI coaching for sales, service, and support.

Apply for Early Access See the Engine

Works with any softphone · CRM webhooks for Salesforce & HubSpot · Live after one session

Sales Call
Transcribing
Rep: JA-2847 Dialpad
Inbound Call
Transcribing
Rep: KL-1053 RingCentral
Support Call
Transcribing
Rep: MC-4190 Zendesk Talk

Your rep only sees the nudge card — we’re showing the full call so you can see the magic.

Works with every dialer and softphone

Dialpad
ZoomZoom
RingCentral
Google MeetGoogle Meet
AircallAircall
Teams
WebexWebex
Salesforce
HubSpotHubSpot
Outreach
Salesloft
Five9
Dialpad
ZoomZoom
RingCentral
Google MeetGoogle Meet
AircallAircall
Teams
WebexWebex
Salesforce
HubSpotHubSpot
Outreach
Salesloft
Five9

Desktop apps, browser calls, and everything in between.

Live Customer Results
“The playbook changed everything. My new reps know exactly what to say on every call now — no ramp time, no guessing.”
— OnlineArmor.com
+35% avg talk time
+15% conversion rate
The Engine

How It Works in Real Time

Every word passes through 7 layers of processing. Only battle-tested, company-trained responses reach the screen.

Raw Transcript

“That’s way too expensive, we got quoted half that from your competitor”

CallSteer Brain

0Guard Rails PASS
1Noise Filter PASS
2Exit Detection PASS
3Buy Signal PASS
4Custom Playbook PASS
5Deterministic Match MATCH
6Claude Smart Lane SKIP

Perfect Nudge

“Totally fair — they use 3-layer, yours is 5. What’s their warranty?”
Competitor + Price | Confidence: 0.94

70% of nudges fire from the deterministic lane in real time. The remaining 30% route through AI with a confidence gate at 0.8.

See the full breakdown on How It Works →
Solutions

One Platform. Every Conversation.

The same real-time AI engine powers every solution. We customize the brain — not the plumbing.

Invite-Only Beta

CallSteer for Sales

Real-time objection handling, buy signal detection, and closing prompts. New reps stop freezing. Veterans stop missing signals. Everyone closes more.

  • Real-time response coaching
  • Opportunity detection
  • Customized to your company DNA
Learn More Apply for Access
Invite-Only Beta

CallSteer for Customer Service

Identity verification enforcement, de-escalation coaching, and fraud prevention. Stop social engineering attacks in real time.

  • Social engineering detection
  • Identity verification enforcement
  • Real-time de-escalation scripts
Learn More Apply for Access
Invite-Only Beta

CallSteer for Tech Support

Guided troubleshooting, knowledge base integration, and step-by-step resolution paths.

  • Guided troubleshooting flows
  • Knowledge base integration
  • Consistent resolution quality
Learn More Apply for Access
Real-Time Response Time — faster than a rep can think
70%+ Instant — no AI cost, no latency
2–3 hrs White-glove DNA session
0 Integrations required — works with any softphone

Built for sales, service & support teams across every industry

“Finally, a tool that helps during the call, not 4 hours later.”

How It Works

Three Steps to Smarter Conversations

One white-glove DNA session. Then your team is live.

1

Get Set Up

We run a 2–3 hour white-glove DNA session to capture everything about your business. Import call history from Gong or Chorus to hit the ground running even faster. Desktop app or Chrome extension — works with any dialer.

2

Start Your Call

Open Dialpad, Zoom, RingCentral, or any dialer. CallSteer captures both sides of the conversation.

3

Read, Speak, Succeed

When the moment hits, the right response appears on your screen. You read it, deliver it in your voice, and handle the situation. You stay in control.

For Managers

Full Visibility.
Zero Micromanagement.

  • Performance & Leaderboards Track who's improving, celebrate top performers, and see coaching adoption — all in one view.
  • Custom Playbooks Your best rep's instincts, deployed to every screen. Upload trigger phrases and ideal responses — the system generates natural variations and prioritizes your team's knowledge over AI. The playbook compounds with every call.
Access Your Dashboard
Manager Dashboard
84% Adoption Rate
92% Positive Feedback
Sarah K.
Mike T.
Jordan R.

See It on a Live Call

We'll run CallSteer on a real conversation so you can see exactly what your reps would see. No slides. No scripts. Just the product working.

Explore Solutions Talk to Us

Frequently Asked Questions

How does CallSteer work?
CallSteer listens to live calls via your existing softphone or dialer, transcribes customer speech in real time, and displays the ideal response on your rep's screen before the customer finishes talking. No hardware needed — it works alongside tools like Dialpad, RingCentral, Zoom, and Teams.
Does it work with my dialer or softphone?
Yes. CallSteer works with any softphone or browser-based dialer — Dialpad, RingCentral, Five9, Aircall, Zoom, Teams, Google Meet, and more. The desktop widget captures audio from any application, and the Chrome extension works with browser-based calls.
Is it only for sales teams?
No. CallSteer has three dedicated modules: Sales (objection handling and close coaching), Customer Service (de-escalation and policy surfacing), and Tech Support (guided troubleshooting and KB resolution). Each module has its own AI behavior tuned to the job.
How is this different from call recording or post-call analytics?
Most tools analyze calls after they end. CallSteer coaches during the call — responses appear on screen in real time while the conversation is still happening. Your reps get help when it matters, not hours later in a dashboard.
What does onboarding look like?
We run a white-glove DNA session where we map your company's value props, objection patterns, competitive intel, and language preferences into the system. Your reps install the widget, log in, and start getting coached on their next call. Most teams are live within one session.
Is call audio stored or recorded?
No. CallSteer processes audio in real time and discards it immediately. No recordings are stored. The only data saved is the text transcript and the coaching suggestion — never raw audio.
Can I customize what the AI says?
Absolutely. Every response is powered by your company's DNA — your value props, proof points, competitive advantages, and language rules. Managers can also upload custom playbook triggers with specific responses for any scenario.
Are there contracts or commitments?
No long-term contracts. Founding partners get locked-in pricing with month-to-month flexibility. If it doesn't work for your team, you can cancel anytime.